I found Designline Kitchens & Bathrooms by sheer chance after googling a kitchen company I had used previously. Having read through all their reviews and negative comments, a few reviewers then thanked that questionable company for helping them stumble across Designline down the road. These reviewers then gave rave reviews about the excellent service and quality they experienced after engaging Designline for their jobs. What stood out for me is that although Designline advertise as a kitchen and bathroom company, they are actually experienced builders who can handle all renovation work including structural work. Our renovation job required structural changes due to our full brick home and a few other builders were apprehensive about taking on this challenge. Jackson and his team including Barry, Gary, Jessica, Valeria, Victoria, Craig and Sam are a small team but incredibly capable of amazing things and certainly were not scared to take on the challenge. With Barry focused on the kitchen design and Jackson focussed on the bathrooms and overall project management of our renovation, the job went pretty well given the variations that occurred as we amended our plans. Jackson was excellent at sticking to his project plan and timeline despite our “self-inflicted” variations and overall the finish date was only 2-3 weeks out which is pretty impressive. In fact I was amazed with how cool, calm and collected Jackson was whenever there was an unexpected change or issue, as he was never phased or never showed it! With the renovation impacted by other contractors on site the team pro-actively worked on accommodating the other contractors and even assisting, so we are incredibly grateful for their patience and flexibility accommodating the other tradies which I’m sure was extremely frustrating. The renovation work completed was excellent and we are thankful to have been so lucky to have found this company because their high standards of quality and attention to detail Is something you don’t often find. Jackson’s focus on the client and their ultimate happiness and satisfaction is to be respected. There is nothing he would not try and help with whether sharing advice, recommendations or even jumping in on the tools (OMG the tiles 😅) to get the work done on time and assist with our home (even when it was sometimes outside his scope of works). Designline renovated our kitchen, flooring (tiling & timber), 5 bathrooms, cornices, laundry and wardrobes. The quality of their trades and contractors are excellent and their sub-contractors also upheld Jackson’s high standard of excellence, professionalism and customer service. We are really happy with how our renovation turned out and we now have a beautiful family home. It did not go without some hiccups and challenges which is normal, but what is important is that Jackson and his team are so customer focussed they go out of their way to respond and try to rectify any issues even if minor. It’s that customer focus and attention to detail that sets them apart, whether from their own building app for client information, to weekly check-in phone calls from lovely Jessica for any updates or queries. Nothing was ever a trouble for the team. We have absolutely no hesitation in recommending Jackson & the Designline team to any potential clients looking for Kitchen, Bathroom and/or all renovation work because nothing is impossible for Jackson and his team. We would definitely engage Designline for any future renovation work if they can put up with us (or actually my husband lol) for another job! Thank you so much Jackson and the Designline team, you’re THE BEST!!! Missing the guys on-site already 👌🏻👍🏻🙏🏻🎉🎊
Response from the owner:Hi Alison Thank you so much for your fantastic review, it genuinely made our whole team smile. We are so happy that you love your new home and that the workmanship, care and attention throughout the project met your expectations. Jackson and the entire team truly appreciated your positivity, openness and the ease of working with you throughout the renovation. We’d be honoured to work with you both again anytime. Thank you for your trust, your generosity and for being such wonderful clients!