The prime consideration when renovating is not only that your contractor will supply you a high quality finished product but whether they are able to meet the challenges of what may become evident during the process. All renovations will have some issues but we had them all and more than our fair share.
Designline recently completed full renovations of our bathroom, laundry and retiling of our sunroom floor. We have renovated our entire house over the last 40 years and what we faced this time was a great challenge to say the least. We had 3 quotes and made the decision to use Jackson as we strongly believed he was the right choice for us. During the renovation process we encountered a number of serious issues which included, tiling issues where our floor and wall tiles were not lining up (11mm out) coupled with the issue of the tiles being warped. The fix for this was to only use the large size tile everywhere and use 3-4 times the amount of glue and clamp every tile to make them sit correctly. Jackson and his team assisted in acquiring replacement tiles and extra tiles needed. The tiler is an exceptional craftsman whose workmanship is second to none. However our biggest obstacle was yet to be revealed. During the demolition of the laundry and sunroom floor it was discovered that we had serious water and structural damage. At this point most bathroom renovators would have been incapable or unwilling to continue the job. To Jackson’s credit he went away and spent time working through each and every problem that arose. To give you some context, the roof had to be supported, concrete had to be removed, all exterior and interior walls removed, new reinforced concrete floor, exterior and interior waterproofing, new doors and new windows, new exterior and interior walls, new bluboard and rendering of the exterior. This was an enormous adjustment to our original contract. As we have previously stated Jackson assured us that he would find a way to fix the problems and would not walk away or leave us with no possibility of an outcome. To Jackson’s credit all issues were eventually resolved and the finished product is amazing! We can’t thank him and his wonderful workers enough for getting us through a very stressful and difficult time!
For all who may be considering a bathroom, kitchen or laundry renovation we highly recommend Jackson and his team at Designline. They are professional, polite and have great communication with clients and are always reliable. What more can you ask or expect but a job well done to the highest possible standard.
Response from the owner:Hi Lorraine, Thank you so much for taking the time to share such a detailed account of your renovation journey. We do agree that renovations come with unforeseen challenges and what you experienced was far from a standard project. When challenges do arise, our approach is always the same- assess the problem thoroughly, communicate openly and stay dedicated to achieving the best outcome.
Your trust in us (especially at the most difficult points) meant a great deal. The fact that the final result has brought you happiness and relief makes every challenge along the way worthwhile. We are proud that despite the obstacles, we delivered a space you can enjoy with confidence for years to come.
It was a privilege to work with you and we truly appreciate your recommendation!
